koi Basics Becca Women's 4-Pocket Stretch Scrub Top

Shipping Policy

✓ Free Shipping on orders $99+ to continental US

Standard shipping: 3-5 business days

Returns & Exchanges

Returns

• 30-Day Returns
• $5.95 Return Processing Fee per order (deducted from refund)
• No fee for exchanges — waived if exchanging for a different size, color, or style
• Prepaid return label available for $14.95 (or ship yourself at your expense)

Exchanges

We don’t offer direct exchanges at checkout, but exchanging is easy and fee-free:

• Order the new item on our website
• Start a return for the original item and select “Exchange” as the reason
• The $5.95 fee will be automatically waived
• Free shipping applies to the new order if it meets the $99 threshold

Return Requirements – Please Read Carefully

All returns are inspected upon receipt. Items must be in new, resalable condition to qualify for a refund or store credit.

✓ What We Accept

• Items tried on indoors on carpet or rugs only
• Unworn with no signs of wear on soles or uppers
• All original tags attached
• Original box and packaging included
• Returned within 30 days of purchase

✗ What We Cannot Accept

• Shoes worn outside or on hard surfaces
• Items with dirt, scuffs, scratches, or creasing
• Items with any signs of wear that prevent resale as new
• Missing tags, boxes, or packaging materials

Closeout Items – Final Sale

Closeout items (those with “- Closeout” in the product name) are final sale and qualify for store credit only. No cash refunds. All other return requirements apply.

How to Return

1. Start Your Return — Log into your account and select the item
2. Get Your Label (optional) — Receive via email within 24 hours
3. Ship It Back — Print and drop off
4. We Inspect — Items checked for compliance
5. Refund / Store Credit / Exchange — Processed within 5 business days

Important Notes

• Original shipping fees are non-refundable
• The $5.95 fee applies only to refunds/store credit (waived for exchanges)
• Refunds issued to original payment method
• Store credit for Closeout items is non-transferable and account-only