- Free Shipping with minimum order of $69 to continental US destinations.
- 30 Day Returns
- Self-ship your item or use our prepaid return label and have $12.95 deducted from your refund (US only).
EXCHANGE POLICY
- We don’t offer straight exchanges, however if you would like an item in a different size or color, you may order it from our website to ensure we have the inventory available. You can return the original product back to us and receive a credit after we’ve received your return. We now offer free shipping on orders over $69.
IMPORTANT DETAILS
- Items must be sent back within 30 days from the purchase date. Holiday periods (11/1 - 1/1), this period is extended to 60 days
- Items should be unworn and include all original tags
- All packaging including the original box should be included
- After you initiate a return and your return is approved, you'll receive an email with a link to print a prepaid return-shipping label
- Refunds are applied via the original payment method within 5 business days of receipt at our warehouse
- Unfortunately, we cannot reimburse any shipping fees you may have paid on your order
- Credits can take an additional 2 – 10 business days to post to your account, depending on your credit card company
- **Please note that if you used a discount on an order, and by returning part of the order you fall below the required threshold to qualify for that discount, we will adjust your refund accordingly - Please contact us if you have any questions regarding this point**
GETTING STARTED
- Login to your account and select the order and item you would like to return.
- Once you initiate the Return request, you will receive an email within 24 hours along with the return label.
- Print your return label and ship your item.
Done – We'll Take It from Here!
- We'll email you a confirmation once your returned item is received.
- We'll inspect the item to make sure it's in new condition.
- We'll give you a refund.
Can we help?
Email us at service@clogoutlet.com
Call us at 1-877-655-4477 Monday through Friday 8am-4:30pm CST
Additional FAQ
Can I use my shipping carrier to send the item back?
Yes, if you don't use the return label, you won't be charged a label fee. You can print the label we send you and use the same address printed on it to ship your item using your carrier of choice. Please include a copy of your order or invoice. Just keep in mind that we are not responsible for damage to your package while in transit, so save your tracking number.
Will I be refunded for shipping charges?
Unfortunately, we cannot reimburse for shipping fees like expedited shipping added to your original order.
Why haven't I seen my refund applied to my credit card?
While we may have received your item and processed your refund, credits can take an additional 2 – 10 business days to post to your account, depending on your credit card company.
How do I return an item that is defective or different from what I ordered?
If you believe you've received an incorrect or defective item, we'd like to make it right for you. Please call us at 1-877-655-4477 (Monday through Friday 8am - 4:30pm) or email us at service@clogoutlet.com