Shipping & Returns

• 60 Day Returns
• Print Return Labels anytime ($6.95 will be deducted from your refund) or simply ship it back yourself to get a complete refund

 IMPORTANT DETAILS

• Items must be sent back within 60 days from the purchase date. Holiday periods (11/1 - 1/1), this period is extended to 90 days
• Items should be unworn and include all original tags
• All packaging including the original box should be included
• You'll have the option to print a prepaid return-shipping label (not available on items marked FINAL SALE) or ship the item(s) yourself
• Refunds are applied via the original payment method within 5 business days of receipt at our warehouse
• Unfortunately, we cannot reimburse any shipping fees you may have paid on your order
• Credits can take an additional 2 – 10 business days to post to your account, depending on your credit card company

 

GETTING STARTED

• Click this link to begin the Return Process.
• Enter your email address and Order number.
• Depending on your order date, you will have different options presented.
• Get your return label instantly ($6.95 will be deducted for using this option)

 

Done – We'll Take It from Here!

• We'll email you a confirmation once your returned item is received
• We'll give you a refund (minus a $6.95 return shipping label in case you use our pre-paid label)

 

Can we help? 

Give us a call at 1-877-655-4477 or email us at service@clogoutlet.com

 

Additional FAQ

Will I be refunded for shipping charges? 

Unfortunately, we cannot reimburse for shipping fees like expedited shipping added to your original order.

Why haven't I seen my refund applied to my credit card? 
While we may have received your item and processed your refund, credits can take an additional 2 – 10 business days to post to your account, depending on your credit card company.

How do I return an item that is defective or different from what I ordered? 
If you believe you've received an incorrect or defective item, we'd like to make it right for you. Please give us a call at 1-877-655-4477 or email us at service@clogoutlet.com