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Shipping & Returns
Shipping Policy
✓ Free Shipping on orders $89+ to continental US
Standard shipping: 3-5 business days
Returns & Exchanges
Return Policy
- 30-Day Returns
- Free return label available (or self-ship at no charge)
- $14.95 fee if you use our prepaid label (deducted from refund)
Exchange Policy
We don't offer direct exchanges. To get a different size/color:
- Order the new item from our website
- Return your original item for a refund
- Free shipping applies on orders $89+
Return Requirements - PLEASE READ CAREFULLY
All returns are inspected upon receipt. Items must be in new, resalable condition to qualify for a refund.
✓ What We Accept:
- Items tried on indoors on carpet or rugs only
- Unworn with no signs of wear on soles or uppers
- All original tags attached
- Original box and packaging included
- Returned within 30 days of purchase
✗ What We Cannot Accept:
- Shoes worn outside or on hard surfaces
- Items with dirt, scuffs, scratches, or creasing
- Items with any signs of wear that prevent resale as new
- Missing tags, boxes, or packaging materials
⚠️ IMPORTANT: If we receive items that cannot be resold as new, you have two options:
- Pay return shipping to have the item(s) sent back to you, OR
- Allow us to donate or dispose of the item(s) at no charge to you
No refund will be issued for items that do not meet our return requirements.
How to Return
-
Start Your Return
Log into your account and select the item to return -
Get Your Label
You'll receive an email within 24 hours with your return label -
Ship It Back
Print the label and drop off your package -
We Inspect Your Return
Items are carefully inspected to ensure they meet return requirements -
Get Your Refund
If approved, refund processed within 5 business days of receipt (2-10 days to post to your card)
Important Notes
- Original shipping fees are non-refundable
- Refunds issued via original payment