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Frequently Asked Questions

If an item you are considering is labeled as a Factory Second (in Title and Description), then it means that it may have minor cosmetic flaws that were discovered at the final stages of the manufacturer's Quality Control. There is never a structural problem with the product itself. Some possible blemishes you may find are things like stretch marks, scuffs or nicks. Because of these minor imperfections, we are able to sell these high-quality, imported shoes at substantial savings. If an item has very obvious or multiple imperfections, it will not pass the quality inspection at shipping time.

All Factory Second items are clearly marked in their Title as well as the Description

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