SHIPPING POLICY
  • Free Shipping with minimum order of $69 to continental US destinations.
RETURN POLICY
  • 30 Day Returns
  • Self-ship your item or use our prepaid return label and have $12.95 deducted from your refund (US only).

EXCHANGE POLICY

  • We don’t offer straight exchanges, however if you would like an item in a different size or color, you may order it from our website to ensure we have the inventory available. You can return the original product back to us and receive a credit after we’ve received your return. We now offer free shipping on orders over $69.

IMPORTANT DETAILS

  • Items must be sent back within 30 days from the purchase date. Holiday periods (11/1 - 1/1), this period is extended to 60 days
  • Items should be unworn and include all original tags
  • All packaging including the original box should be included
  • After you initiate a return and your return is approved, you'll receive an email with a link to print a prepaid return-shipping label
  • Refunds are applied via the original payment method within 5 business days of receipt at our warehouse
  • Unfortunately, we cannot reimburse any shipping fees you may have paid on your order
  • Credits can take an additional 2 – 10 business days to post to your account, depending on your credit card company
  • **Please note that if you used a discount on an order, and by returning part of the order you fall below the required threshold to qualify for that discount, we will adjust your refund accordingly - Please contact us if you have any questions regarding this point**

 

GETTING STARTED

 

Done – We'll Take It from Here!

  • We'll email you a confirmation once your returned item is received.
  • We'll inspect the item to make sure it's in new condition.
  • We'll give you a refund. 

 

Can we help? 

Email us at service@clogoutlet.com

 

Additional FAQ

Can I use my shipping carrier to send the item back? 

Yes, if you don't use the return label, you won't be charged a label fee. You can print the label we send you and use the same address printed on it to ship your item using your carrier of choice. Please include a copy of your order or invoice. Just keep in mind that we are not responsible for damage to your package while in transit, so save your tracking number.

Will I be refunded for shipping charges? 

Unfortunately, we cannot reimburse for shipping fees like expedited shipping added to your original order.

Why haven't I seen my refund applied to my credit card? 
While we may have received your item and processed your refund, credits can take an additional 2 – 10 business days to post to your account, depending on your credit card company.

How do I return an item that is defective or different from what I ordered? 
If you believe you've received an incorrect or defective item, we'd like to make it right for you. Please email us at service@clogoutlet.com

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