- Reduced flat shipping fee of $9.95 for the first pair and $4.50 for every additional pair. Promotional items such as Closeouts, BOGO, or Factory Seconds may be removed from their original box and packed in polybags to save on shipping costs.
- Unfortunately, we are not able to ship to P.O. Boxes. Please contact customer service for further details - 1-877-655-4477
- 30 Day Returns
- Buy and print Return Labels anytime or simply ship the item back yourself
IMPORTANT DETAILS
- Items must be sent back within 30 days from the purchase date. Holiday periods (11/1 - 1/1), this period is extended to 60 days
- Items should be unworn and include all original tags
- All packaging including the original box should be included
- You'll have the option to print a prepaid return-shipping label (not available on items marked FINAL SALE) or ship the item(s) yourself
- Refunds are applied via the original payment method within 5 business days of receipt at our warehouse
- Unfortunately, we cannot reimburse any shipping fees you may have paid on your order
- Credits can take an additional 2 – 10 business days to post to your account, depending on your credit card company
- **Please note that if you used a discount on an order, and by returning part of the order you fall below the required threshold to qualify for that discount, we will adjust your refund accordingly - Please contact us if you have any questions regarding this**
GETTING STARTED
- Click this link to begin the Return Process.
- Enter your email address and Order number.
- Depending on your order date, you will have different options presented.
- Buy and print your return label instantly.
Done – We'll Take It from Here!
- We'll email you a confirmation once your returned item is received.
- We'll inspect the item to make sure it's in new condition.
- We'll give you a refund.
Can we help?
Give us a call at 1-877-655-4477 or email us at service@clogoutlet.com
Additional FAQ
Will I be refunded for shipping charges?
Unfortunately, we cannot reimburse for shipping fees like expedited shipping added to your original order.
Why haven't I seen my refund applied to my credit card?
While we may have received your item and processed your refund, credits can take an additional 2 – 10 business days to post to your account, depending on your credit card company.
How do I return an item that is defective or different from what I ordered?
If you believe you've received an incorrect or non-factory second defective item, we'd like to make it right for you. Please give us a call at 1-877-655-4477 or email us at service@clogoutlet.com